Privacy Policy

Data Protection & Privacy Policy

Any personal data provided by you to Sandie Crowe Counselling through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from me.

Introduction

Sandie Crowe Counselling, the ‘data controller’, is committed to protecting your privacy.  This policy only applies to data collected by Sandie Crowe Counselling and via our own forms and website. If you have any queries concerning your personal information or any questions on our use of the information, please contact me.

When you request counselling or otherwise provide your personal details to me, you will be asked to consent to our processing of your data under the terms of this policy.

What information do we collect?

1. Counselling Requests– Registering with me to request access to my counselling service can be done online, on paper or in person. Our request process involves providing us with your name, address, telephone numbers and email address. I may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.

2. Website – We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.

3. Other Forms – The information you give us on our forms (including all enquiry and application forms) may include your name, postal address, email address and phone number

How is your information used?

We use information held about you in the following ways:

  • To provide clients with the professional counselling service you have requested
  • To notify you about changes to your appointments and other changes to our services.
  • To seek feedback from you on your experience of counselling with me
  • To fulfil our administrative, legal and contractual obligations.

What information is shared?

I will not share any information about you with other organisations or people, except in the following situations:

a) Consent – I may share your information with other professional carers or others whom you have requested or agreed we should contact.

b) Serious harm – Sandie Crowe Counselling may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.

c) Compliance with law – Sandie Crowe Counselling may share your information where I am required to by law or by the regulations and other rules to which we are subject.

How is your information protected?

All information you provide is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets on our premises.  All electronic records are stored securely on a cloud server using the latest firewalls and data security protocols, and all access is by password-protected authentication, or by our IT service provider using secure cloud technology.

Whilst we use industry standard protocols and encryption on our website, unfortunately this can still not guarantee that the transmission of information via the internet is completely secure.  This includes data submitted via email.  Any transmission of information via email is at your own risk.  Once your information has been received, strict procedures and security features are in place to prevent unauthorised access.

Client notes and other documentation are destroyed 3 years after the end of counselling. All emails and text/SMS communication is deleted 1 month after finishing counselling.

Your rights

You have the right to ask me to provide a copy of the information held in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact the me at sandie@sandiecrowecounselling.com

You may withdraw your consent for me to hold and process your data at any time.  However, if you do this while actively receiving counselling, your counselling would have to end.  You can withdraw your consent by contacting me at sandie@sandiecrowecounselling.com

Cookies

We do not use cookies to collect any personal information on our website, or to share your browsing behaviour with any third party except:

1. Google Analytics – we use Google Analytics to collect generic, anonymous data from all visitors to monitor how our website is used. This data is shared with Google in return for the service they provide.

2. Cookie Notice – the law requires that you receive a notification about our use of cookies, and so we have to use another set of cookies specifically and only to collect the information that you have seen this notice and agreed to it.

That’s it. If you are aware of, or find any other cookies on this website, please let us know immediately as they have not been installed by us!

Changes to this policy

This policy may be edited from time to time. If any substantial changes are made you it will be made clear and prominent.

Updated May 2020

COVID-19 UPDATE: I am pleased that I am able to return to meeting with my clients face to face, taking all covid-19 safety measures.  For those people not yet able or ready to meet to face to face, I continue to offer online, phone therapy or therapy while walking. Please let me know your preference at the time of booking.